Allow users remember information for increasing work efficiency

Company

Role

Responsibility

IgniteNet / Accton (Industry)

Product designer

End-to-end design (From defining problems to delivering design)

About IgniteNet

IgniteNet, which serves 200+ users from 50+ countries, including the US, Japan, Thailand, etc., is taking a fresh approach to wireless and wired networks with a focus on simplicity, ease of use, and performance.IgniteNet Cloud Controller is a scalable wireless device management system(SaaS platform), enables clients to monetize and secure their Wi-Fi networks.

Project Overview

In this project, I designed the new feature “Add a note”, users can add work-related notes to the cloud for easy access instead of searching for them without efficiency.
As a product designer, I was responsible for the whole design stage, from concepts to the final design solution and the design spec, including conducting user research and helping the team define the problem. I collaborated remotely with the product owner and developers to address this new feature.

Design process

Background

Our users help their clients handle huge networks.

Our users are IT professionals who manage networks for clients like schools, restaurants, hotels, and malls. Their primary objective is to ensure stable internet connectivity and promptly resolve issues.

Define the problem statement through research

To manage a huge network, users need to remember a lot of information. But it’s inefficient to find the necessary one.

Due to the vast scale of users’ clients’ networks, users need to write down numerous details, such as network settings and device locations. This information can be challenging to find since it may be stored in various places, like laptops or notebooks.

Michael is a MIS who works for a network provider company. He wants a quick way to find installation notes about how the network is set up because he stores them in various places, and it wastes his time to find the necessary information.

Jason is a MIS who manages the network for shopping malls. He wants to know the location where the offline devices are installed because he doesn’t have the floor map, and he needs to solve the internet issue quickly.

Key insights

What did users write down, when do they need these info, how do they find the info?

Users will remember various information for different clients according to the network setup and tools.
The information that users might remember includes device location, VLAN ID, and IP address of devices not managed by the cloud and devices not inheriting site settings.
The situations in which users need that information are emergent.
The web pages users will visit are site dashboard, site configuration, device dashboard, and device configuration.
The device naming system is logic: building_floor_number, user can recall device name roughly.

Design principles

Flexible, Efficient, and Visible

The design must be flexible so that it can cover most of the scenarios. We shouldn’t limit what information users can remember.
Help users solve emergency issues - (1) allow users to find the information efficiently, and (2) show the information at the visible place.

Initial design

Add a note:

Allow search for notes:

Iteration based on usability tests

The location of note was not visible enough.

It’s inefficient that need a click to see the note.

Show the character number limitation.

Enable to see the notes of sites/devices at the same time.

Enable to add notes when creating a site or registering devices.